Last updated 17 September 2026
Draft — pending legal review
These are food products, so returns are necessarily narrower than they would be for, say, a pair of shoes. Here is exactly what is covered and what is not.
We accept a return or replacement where:
For food-safety reasons we cannot accept a pack once it has been opened, and we cannot resell a returned food product. Please treat this as firm rather than negotiable.
Within 48 hours of delivery, send us the following:
We acknowledge every claim within two working days. Most are resolved from the photographs alone. Where a physical return is needed we arrange a reverse pickup at our cost — please do not ship anything back to us yourself unless we ask you to.
Approved refunds are initiated to your original payment method within three working days of approval. Your bank or card issuer typically takes a further five to seven working days to credit the amount.
For Cash on Delivery orders we refund by bank transfer to an account you nominate.
Where only part of an order is affected, we refund that part. Shipping charges are refunded only where the entire order is at fault.
You can choose a replacement instead of a refund, subject to stock. Replacements are dispatched within one working day of a claim being approved.
You can cancel before dispatch for a full refund — write to us as soon as possible, because dispatch usually happens within 24 hours. Once a parcel has left our facility it cannot be cancelled, only returned under the terms above.
If you are not satisfied with how a claim has been handled, write to care@veyorafoods.com marked "Escalation" and we will review it. A grievance officer is being appointed under the Consumer Protection (E-Commerce) Rules, 2020 and their details will be published on our Contact page.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Food Safety and Standards Act, 2006.