Last updated 17 September 2026
Draft — pending legal review
When your order leaves us, roughly when it should reach you, what it costs, and what happens when something goes wrong in transit.
Orders placed before 2:00 PM IST on a working day are dispatched the same day wherever possible, and in any case within 24 working hours.
Orders placed on a Sunday or a public holiday are dispatched on the next working day. Dispatch may take longer during festive peaks, and we will say so on the site when it does.
Estimates below are from the date of dispatch, not the date of order, and depend on the courier serving your pincode.
We currently deliver within India only. You can check whether we deliver to your pincode using the delivery checker on any product page.
If your pincode is not serviceable, write to us — we add pincodes as our courier coverage grows.
You will receive a tracking link by email once your parcel is picked up. You can also check the status on our Track Order page using the reference from your confirmation email.
Couriers occasionally run late because of weather, local disruption or address issues. If your parcel has not moved for three working days, write to us with your order reference and we will chase the courier on your behalf.
Couriers usually make up to three delivery attempts. If all attempts fail, the parcel returns to us. For prepaid orders we refund the order value less the actual outbound and return shipping cost. For Cash on Delivery orders, repeated failed deliveries may mean we ask for prepayment on future orders.
Please check the outer packaging before you accept the parcel. If it is visibly damaged or the seal is broken, refuse the delivery and tell us the same day.
If you notice damage after opening, photograph the outer box, the seal and the affected packs, and raise a claim within 48 hours of delivery. Our Return and Refund Policy explains the process.
Email care@veyorafoods.com with your order reference and we will respond within two working days.